Returning Web Orders
Returns of merchandise purchased from this website may be made within 30 days of receipt for a full refund of cost of the merchandise. The total of your return will be credited to the charge card that you used at the time of your purchase (minus shipping and handling). If the product you received was damaged, defective, or if the wrong item was shipped to you, you must first contact Powerbag Consumer Relations at: 888-251-2026 prior to returning your product.
To return an item you ordered from mypowerbag.com, fill out the Returns Form the packing slip that came with your order and send it back with the merchandise to ensure proper credit and faster processing. Powerbag cannot be responsible for lost returns. We recommend using an insured and prepaid method for your return, such as UPS ground or insured USPS for proof of delivery.
To avoid any additional fees, please include all original packing materials, manuals and accessories with the product. All merchandise must be returned in its original packaging and in saleable condition. We recommend you return items via UPS ground or insured USPS for proof of delivery.
A pre-printed return label is included on your original packing slip for your convenience. But if you don't have it, returns should be sent to:
- Powerbag Return Center
- Dept. 168
- 3000 Pontiac Trail
- Commerce, MI 48390
No CODs will be accepted.
Typical turnaround time for returns or replacements is about two to four weeks, but may be a bit longer during high volume periods.